Frequently asked Questions

Memberships, sessions, and trials explained

Membership

What’s included in a membership?

Your membership gives you everything you need to reach your Prime:

● Personalized Development Plan – Built around your goals for targeted growth

● Training App Access – Train anytime, anywhere with drills, challenges, and direct messaging

● Exclusive Discounts – Save on advanced programs and international training events

● Official Training Shirt – Show your commitment to Prime by Design

How does membership billing work?

Your card is automatically charged at the end of each period. You can pause or cancel anytime.

How much does membership cost?

Training plans range from $200-$599/month. During your free trial, a coach will help choose the right plan based on your child’s goals.

How long is a membership month?

One month = 4 weeks for all membership options.

Can I pause my membership?

Absolutely! Pauses for injury or vacation are allowed for up to 8 weeks (with approval). After that, the membership will automatically end.

How do I cancel my membership?

Just let us know at least 72 hours before your next payment. Current-period payments aren’t refundable. If you rejoin later, you’ll follow our current rates.

When does my membership start?

Your membership starts on your chosen start date during onboarding.

Free Trial

How do I sign up for a free trial?

Fill out our quick trial form here and pick a session that fits your schedule.

What’s included in the free trial?

You’ll join a full session where our trainers assess skills and provide drills to improve shooting, finishing, live play, decision-making, and overall basketball IQ.

Are there any obligations after the free trial?

Nope! No strings attached. We hope you enjoy the session and see why players love training with Prime By Design.

How do we continue after the trial?

If it’s a good fit, we’ll guide you through these easy steps:

1. Complete the onboarding form

2. Sign the waiver

3. Choose your training routine

4. Make your first payment

5. Start training right away

Training & Sessions

Which session is right for my child?

We run two 75-min sessions: beginner and intermediate/advanced. Kids can stay for both if space allows for extra reps.

What ages or skill levels can join?

All ages and skill levels are welcome! From beginners to advanced athletes, including high school and pro players.

What equipment do I need for training?

Just bring a basketball, athletic shoes, and water. We’ll provide any extra gear you need.

Where do sessions take place?

Sessions are held at 3437 S 159th St Gilbert, AZ 85297.

Can parents stay and watch?

Absolutely! We love having parents cheer—it’s motivating for players and fun to see their progress.

Can I reschedule a session if I can’t attend?

Of course! Just let your trainer know at least 4 hours ahead. Make sure to use rescheduled sessions within 2 weeks.

What makes Prime By Design different from other trainers?

Prime By Design brings pro-level experience, mentorship from NBA trainers, and a player-first approach. We’ve trained NBA & WNBA athletes, 100+ pros, and helped young players earn college scholarships—all with methods that build skills, confidence, and love for the game.

Who can I contact for questions about training?

We’d love to hear from you! You can fill out our contact form, give us a call at (623) 294-9893, or send us an email at [email protected].